Working with Clients: A Collaborative Approach to Complex Situations

 

This course is aimed at people who:

  • Want to understand and work with other supportive networks to best serve their clients
  • Have a reasonable level of experience and confidence working directly with people in their own homes
  • Have worked with a range of clients with different needs and expectations
  • Are already working in full homes and may consider themselves hoarding specialists
  • Would like to learn more about this area of work and whether it’s a route they would like to explore
  • Are already working with or are considering working alongside people who may be experiencing the following:
    • Full homes
    • Hoarding behaviour
    • Complex health needs
    • Complex situational factors
    • Safeguarding enquiries
    • Fire risk
    • Difficulty accessing support

 

The key topics covered include:

  • Identifing and understanding ways of working collaboratively and how it can benefit your clients and your business
  • Identifing some of the people who might be in your network and ways to build helpful connections
  • Ways to describe your services and their benefits to professionals and your client’s own network
  • Elements of admin and record keeping, including legislation, ways to charge and effective boundaries
  • Discussion of case studies and examples
  • Acknowledging the professional and personal benefits of working in complex situations as part of a wider team

This course is facilitated by an experienced member and trainer from the Association of Professional Declutterers and Organisers (APDO), is open to APDO members and non-members and is held virtually over one four hour session. It is an interactive, small group event with a maximum of 10 participants. We use discussion, small break out room exercises, presentation slides, Q&A and personal reflection to give you the opportunity to explore some of the complex situations that we sometimes work in and how to approach these with a sense of the person at the centre and in collaboration with other professionals.

Our courses have always been popular, so please book early.

When booking the course, you can choose to receive a welcome pack and workbook in the post, or a digital workbook sent via email to help you take notes and reflect on your learning. Whichever you choose, they will be sent to you in the week leading up to your course. You need to be over the age of 18 to attend this course - there is no upper age limit!

 

Meet your trainers:
Lisa Barrett

Lisa Barrett

Trainer