Logo of Jo de Serrano

Jo de Serrano

Order from Chaos
United Kingdom

I have been diagnosed with both ADHD and ASD (Autism), so I identify as AuDHD, and Order from Chaos exists because I built the systems I needed for my own brain first, then realised how many other people needed them too.

I specialise in working with ADHD, autistic, and other neurodivergent clients, as well as those experiencing the brain fog of (peri)menopause. My lived experience of executive dysfunction means that I understand decision fatigue and cognitive overwhelm, and so I build the way I work around those as standard. I break tasks into steps that make sense and are manageable, and build visual systems that overcome object permanence.

That instinct for calm, methodical order under pressure isn't new to me. Before this, I spent over 25 years in international humanitarian emergency response, work for which I received an OBE in 2016, and an Honorary Doctorate from the University of Portsmouth in 2017. Creating order from chaos is, quite literally, what I've done professionally during my whole career.

You can expect: a confidential, judgement-free service and someone who understands why decluttering may not have worked for you previously, and who offers practical solutions for how you actually live .

My clients often say it feels like having systems put in place like magic. 

Specialisms

Moving, Packing and Unpacking

My experience is hands-on: supporting clients through pre-listing decluttering and staging, pre-move decluttering, packing, unpacking, and settling people into their new homes. I focus on intentional packing rather than boxing everything up and sorting it out later, which saves time, money, and unnecessary waste. I also support decluttering and packing before building works and helping to unpack after building works, so that people are able to settle in faster and easier.


ASD / Autism

My experience comes from working directly with autistic clients and autistic families, including sessions where sensory considerations, routine, and clear visual systems matter as much as the physical decluttering itself. I take the time to understand how each client processes their space before I suggest any changes, rather than applying a one-size-fits-all method. I explain what we're doing before we start, and I work through the space in the same order each session. I pay attention to noise, mess underfoot, and how much visual change is happening at once. 


ADHD

My experience comes from lived experience and direct client work. I've worked with ADHD clients on paperwork systems, body doubling sessions, and home organising, breaking tasks into manageable steps and building frictionless systems that facilitate ongoing organisation. I'm AuDHD myself, so I understand the executive dysfunction, overwhelm, decision paralysis, and decision fatigue that affect many of my clients with ADHD, and I bring that understanding to my work with my clients.


I am peri-menopausal and ADHD. I consider myself an overall organised person but between peri, adhd, teenage children, work and studying my life and my head can turn chaotic. I wanted to make my house more comfortable and practical but I did not know where to start, I had ideas but I could not really see them through and was stuck for space. Jo came over and like magic helped organise the space in a way that worked for me. We are still working with her system as it’s so easy and logical. My son is AuDHD and a hoarder, he struggles when I ask him to sort out his clothes, Jo worked so sensitively and seamlessly with him, his room is a different place. Thank you Jo!! I strongly recommend using Jo for any storage and organisation needs. Lara, Walthamstow
I can't thank Jo enough. I'd had a home office sitting unused for ages because I could never work out how to set it up — and in a single 6-hour session she turned it around completely. She sorted my study, made a real dent in the bedroom wardrobe cupboards, and even got the kitchen going. I'm autistic and ADHD, and what meant the most was how kind and easy she made the whole thing — no judgement, no overwhelm, just patience and systems that actually fit how my brain works. She also took the time to really listen to both me and my wife, so the result works for both of us. Honestly so grateful. If you're neurodivergent and don't know where to begin, she's wonderful. Tim, Hove
I had a life-changing couple of days with Jo. Her calm, purposeful energy, exceptional listening skills, brilliant sense of humour and compassionate approach was exactly what I needed. To say she is a judgement-free zone is an understatement. My only regret is that I didn't find her sooner - and I am definitely going to book her again. My home is calmer, more peaceful and a place of sanctuary again. Salima, Lewisham