This National Organising Week, APDO is showcasing seven of our members – one each day throughout the week – to give a real insight into the life of a professional organiser, and their challenges, successes and motivations. Today’s interview, our penultimate in this week’s series, is with Marie Bateson of Cut The Clutter in Preston. Marie tells us about her love of organising, and how she has turned it into a business.
A great question as it made me consider it deeply. The first part, what does organised look like, is obviously different to different people. In a home it could be something as simple as a wall chart showing appointments or, at the other extreme, completely neat and tidy rooms. Some would say tidiness is not a prerequisite of being organised and I agree with this to a point. Having an organised mind, which is not visible, is closer to my idea of what organised means. If your life, schedules, work and time are in a mess, then nothing is manageable. So to me, being organised starts with, and continues to cover, all areas of our day-to-day living.
My favourite area to organise is the kitchen. I enjoy any space and even paperwork, but I feel clients get a lot from re-organised kitchens. Things are often spread around instead of being kept together, such as baking ingredients, herbs and spices, and the positioning of working areas often needs a rethink. For example, kettles may be at the opposite end of the kitchen to cups. Everyone keeps stuff in their kitchen cupboards that they will never use and once it’s re-organised clients are visibly delighted.
I worked with a lady earlier in the year who is a “buyer” and lives alone. She had many duplicates but hadn’t realised how many due to disorderly spaces e.g. 12 jars of marmalade and nine jars of curry sauce. Over the course of a few weeks we made up six boxes for the local food bank. Both of us got great satisfaction from that and I always suggest it now to other clients with too much food.
I am very tidy and organised everywhere except my home office. My partner says it’s as if someone else lives in there! As only I use it, I am less bothered, and this indicates that I like people to see my orderly environment. This is interesting, as I hadn’t considered this aspect of my home before! I run out of time regularly and paperwork is the thing that suffers.
I set up my business because of the huge feelings of job satisfaction I get from organising, sorting, staging, dressing and minimalising homes. This coupled with the good it does for others who need my help.
The biggest challenge has been, and still is, securing clients. Once I get a client I almost always get repeat business. I have tried lots of methods but, ultimately, they find me.
I always carry a plastic box with my essential kit in the boot of my car. It contains bin bags in three colours for sorting (virtually all clients have their own but just in case), scissors, labelling machine, spare batteries, slippers, folding step, bar keepers’ powder, hand sanitizer and my receipt book.
A large collection of Durex! Every bag or box I emptied contained a few packets. This was a single, quite reclusive girl and she didn’t seem embarrassed by them – she simply put them all to one side and then took them to her bathroom cupboard.
The nicest comment I’ve received came from the mother of a client. Her daughter suffers with some mental health issues and I worked with her for a few weeks. Following a couple of sessions her mum said she had never seen her daughter this happy ever!!!
I don’t think we want the dream client as ultimately, they would be so organised after a session that they wouldn’t need us again. Or is that some organisers ideal? It’s a tricky question! I have some “nice to have” traits when considering my ideal client. For example, they would be decisive, open to suggestions and would work at a good pace. But to me the dream is to make a person’s life better. To help them feel settled and to enjoy their surroundings. Anyone that gets this outcome is a perfect client to me.
My top tip is to start small. Clients who are overwhelmed by the chaos benefit from seeing a key area sorted. I look at the situation and assess where they may appreciate and continually see progress. This could be clearing the kitchen table, the surface of the bed or the entrance hall. I encourage them to keep looking at this area which they are now delighted with and remember what it was like. Realistic expectations need to be set early on, for example, that the whole house cannot be done at once – otherwise a client can feel disappointed. Positive endorsement of what has been achieved is key.
If you are considering a career in professional organising like Marie, you can find out more about APDO’s training courses here.
Or if you’d like some help to get organised at home you can find your nearest organiser here.
Don’t forget to check back tomorrow for our final interview in this series of interviews with APDO organisers! You can find yesterday’s interview here.