This interactive course is aimed at those who:

  • Wish to deepen your listening skills and help your clients really understand what they’re saying - and not saying
  • Would like to help clients by increasing your own creativity and confidence in asking powerful questions
  • Would like to learn new ways to respond thoughtfully and constructively to your clients

Whether you are just starting out or are an experienced professional organiser, this course can help you to reflect on your practice and devlop your listening and responding skills.

The key topics covered include:

  • An explanation and exploration of a deep listening model
  • An introduction to Clean Language
  • Explanation and practice of the GROW coaching model
  • Consideration and practice of active listening, paraphrasing and reflecting back
  • Consideration and experience of subtle nuances in our language and a list of magic questions
  • Reflections on ways to keep conversations with clients comfortable, productive and safe


This course is facilitated by two experienced members and trainers from the Association of Professional Declutterers and Organisers (APDO). The course is open to APDO members and non-members and is held virtually over two sessions.  It is an interactive, small group event with a maximum of 10 participants. We use discussion, small break-out room exercises, minimal presentation slides, Q&A and personal reflection to help you understand the true power of listening and responding in everyday conversations with clients.  When booking the course, you can choose to receive a welcome pack and workbook in the post or a digital workbook sent via email to help you take notes and reflect on your learning. Whichever you choose, they will be sent to you in the week leading up to your course.

"If you want to strengthen all your relationships and deepen the work you do with clients this course is for you - I'd recommend it to anyone. However experienced an organiser you are, this course will help you listen more effectively and is an investment definitely worth making."  

Sarah Bickers, Free Your Space


Meet your trainers:
Caroline Rogers

Caroline Rogers


Lisa Barrett

Lisa Barrett